Frequently Asked Questions

This page only answer a part of common questions, please call our sales team for personalized questions.
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Why your prices are cheaper in all of the market?

1, Many products are produced under our managment in the quarry and factory owned by an one of our shareholder.

2, With our team are found by stone supply chain experts, we know how to save the money for our valued customers.

3, Without the middleman, we directly import paving stones from overseas own quarry and partner quarry.

4, Without the senior manager with the very high salary, our operating expenses are very small.

5, E-Marketing is epoch-making trend of the Internet Plus, which can save the cost of merchandise sold, we are practitioner of theory and practice on E-Marketing of stone online store in the UK.

Why do I choose your products and services?

We are wholesaler of natural stone paving and vitrified porcelain paving for trader, landscaper and eBay seller. We locate at Milton Keynes of the UK.

The shareholders of our company are composed of overseas quarry and factory, as well as British stone dealers with rich experience. We have advantage of stone supply chain including cost, delivery, and resource.

All production is under quality controlling management by our stone supply chain experts.

The website you are visiting is a very user-friendly online store for paving stones.

Are your items rejects?
No. As we always directly import our paving products in bulk from overseas own and partner quarries and factories, we directly control quality and pass on these quality but price-saving stone products to our customers.
What about your payment and delivery ?
This online store is operating on Shopify eCommerce platform, all secure payment is guaranteed, Shopify is biggest one of eCommerce Platform in the world.

All of your payment will be securely operating by Shopify Pay (it including Apple Pay, Google Pay, Visa, Master, Amex) and PayPal.

Once funds are cleared, it normally takes 3-5 working days to receive your order for standard delivery, or note a special delivery date in your order while you are placing order.

If you want express delivery in next day, we are happy to comply with your reuqest after paid surcharge, just contact us 01908 464 656 for details before the order.
Can I order a standard sample?
Yes. Details of standard samples (100 x 100 x 20 mm) are detailed within each item listing, you can directly buy in this online store.buy a standard sample

If you need assistance, please contact us 01908 464 656.
Can I order sample in full size or customized?
Yes. We list a item for special sample cost and freight in online store to let you buy.

Go to Nonstandard Samples Cost page to buy full size samples.

You are appreciated to contact us 01908 464 656 before buying, kindly let our sales team figure out how much cost and freight charge you should pay, then you make payment.
If I can claim refund of samples?
Yes, we accept any refund in 30 days. Customers should pay freight charge of returned back for samples.

However, refund was not cost-effective for customers because the freight cost usually is higher than the value of the sample.
How close to the actual colour of the product are the pictures?
The pictures are as close to the actual product as digital photography and individual monitors will allow. Please request a sample to be assured before making your purchase if in doubt.
What is your delivery term?

Standard Delivery Free Zone: Standard delivery is FREE to most areas and normally be less than 5 working days (nominal 3-5 working days, but it is not a warranty because shipping is the responsibility of a third party company as all stone paving industry.) (M-F, between 8am to 5.30pm) once the order is paid (cleared funds). Our cut-off time is 22:00 on working days.

Express Delivery in Next Day: Please you kindly call us for express delivery in next day before your order, we are happy to arrange express delivery after surcharge paid.

Outside Free Zone: The following areas are outside the FREE DELIVERY zone - please you kindly call our office for the surcharge applicable - the charge varies from between £10 to £100 per crate, so its important you contact our office first before making your purchase AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PO30-41, TD AND ZE.

Can I speak to someone about products, payments and delivery?
Yes. Just call 01908 464 656 or email our team at sales@stonepavingdirect.co.uk, we are open Mon - Fri between 8:00AM to 17:00PM.

A weekend option may be available - contact us to discuss, we will try and accommodate.
Can I visit you to view the product?
Yes, you are welcome to visit us in anytime between Mon - Fri, 8:30AM - 17:00PM.

A weekend option may be available - contact us to discuss, we will try and accommodate.
The laying pattern of patio packs covers approx. 18.90 m2
laying pattern of patio packs 18.90m2
Will there be reflected water stains after the slabs laid?
First of all, all natural stones have pores, there is no stone that does not absorb water, so reflected water stains is accidentally happened on the all popular stone slabs on the market, which involves the laying method, please look for professionals to lay your patio;

Secondly, must to screed bedding for keeping the mortar evenly on the ground, , do not let spot bedding, ring bedding and other uneven mortar to support slabs.

When laying natural stone slabs, lay on a full mortar bed. This will not prevent through bed staining, but will reduce the chances the of it taking place. All good practice guidance suggests that paving stone should be fully bedded and not laid on dots and dabs.

Thirdly, all stone dealers sell almost the same product if the name of stone product is same, so the reflect water stain risk of the product you are buying is exactly the same.

Fourthly, we do not have any responsibility for the reflection stains of natural stones caused by inappropriate laying, or some naturally occurring phenomenon.
Does the final price include VAT & Free Delivery*?

Yes. All prices in our online shop includ VAT & Free Delivery* to most areas.

We always issue a VAT invoice upon request, we don't support the practice of "Hiding VAT & Delivery Charge" from our customers by only calculating this during checkout.

Our approach is to provide all of this information right from the start to finished so you have all costs in front of you to make an informed choice.

I am a stone dealer, can I apply to join your network
Yes, of course, you are welcome to call us right now. You will get a good offer.
I am a contractor, how to cooperate with your company?
As contractors of private residences, you are welcome to apply Credit with our managing team.

As municipal engineering and large construction contractors, we hope to bid with you for any council and commercial projects.