Frequently Asked Questions

This page only answer a part of common questions, please call our sales team for personalized questions.
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Why do I choose your products and services?
The shareholders of our company are composed of overseas quarry and factory, as well as British stone dealers with rich experience. We have advantage of supply chain including cost, delivery, and resource.
Are your items rejects?
No. As we always directly import our products in bulk from overseas quarry and factory, we can pass on these savings directly to our customers.
What about payment and delivery ?
This online store is operating on Shopify, all secure payment is guaranteed, Shopify is biggest one of eCommerce Platform in the world.

All of your payment will be securely operating by Shopify Pay (it including Apple Pay, Google Pay, Visa, Master, Amex) and PayPal.

Once funds are cleared, it normally takes 4-7 working days to receive your order. If you don’t want such a quick delivery we are happy to delay dispatch, just contact us for details.
Can I order a standard sample?
Yes. Details of standard samples (100 x 100 mm) are detailed within each item listing, you can directly buy in this online store.

If you need assistance, please contact us 01908 464656.
Can I order sample in full size or customized?
Yes. We list a item for special sample cost and freight in online store to let you buy.

Go to Nonstandard Samples Cost page to buy full size samples.

You are appreciated to contact us 01908 464 656 before buying, kindly let our sales team figure out how much cost and freight charge you should pay, then you make payment.
If I can claim refund of samples?
Yes, we accept any refund in 30 days. Customers should pay freight charge of returned back for samples.

However, refund was not cost-effective for customers because the freight cost usually is higher than the value of the sample.
How close to the actual colour of the product are the pictures?
The pictures are as close to the actual product as digital photography and individual monitors will allow. Please request a sample to be assured before making your purchase if in doubt.
Can I speak to someone about products, payments and delivery?
Yes. Just call 01908 46 46 56 or email our team at sales@stonepavingdirect.co.uk, we are open Mon - Fri between 9.00AM to 17:00PM.

A weekend option may be available - contact us to discuss, we will try and accommodate.
Can I visit you to view the product?
Yes, you are welcome to visit us in anytime between Mon - Fri, 9:00AM - 17:00PM.

A weekend option may be available - contact us to discuss, we will try and accommodate.
Does the final price include VAT & Free Delivery*?
Yes. All prices includes VAT and free delivery* to most areas. We always issue a VAT invoice upon request.
I am a stone dealer, can I apply to join your network
Yes, of course, you are welcome to call us right now. You will get a good offer.
I am a contractor, how to cooperate with your company?
As renovation contractors of private residences, you are welcome to apply Credit with our managing team.

As municipal engineering and large construction contractors, we hope to bid with you for any large projects.