Surcharge to non-standard delivery.

Surcharge to non-standard delivery.

£1.00
Full crate at best value, split crate available
Prices Incl. VAT & Free Delivery to most areas*
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  • SKU: Extra Cost of Deliver-10
  • Category: All

Surcharge to non-standard delivery

Firstly thank you for your shopping and order.

Would you be kind enough to contact our office on 01908 46 46 56

The following postcode incurs a surcharge to cover delivery as it's in one of the postcodes that are subject to an extra charge. Therefore the surcharge in as we will require more pallet to ship your order.

Please see shipping section in listing for details - here is the relevant section for your convenience

Outside free zone: The following areas are outside the FREE DELIVERY zone - please call our office for the surcharge applicable - the charge varies from between £10 to £100 per crate, so it's important you contact our office first before making your purchase

AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PO30-41, TD AND ZE

We appreciate this may be an oversight and if this has not been budgeted for we can, of course, cancel the transaction. Either way, when we speak we can agree the best course of action

Thanks in advance

Surcharge to non-standard delivery

Firstly thank you for your shopping and order.

Would you be kind enough to contact our office on 01908 46 46 56

The following postcode incurs a surcharge to cover delivery as it's in one of the postcodes that are subject to an extra charge. Therefore the surcharge in as we will require more pallet to ship your order.

Please see shipping section in listing for details - here is the relevant section for your convenience

Outside free zone: The following areas are outside the FREE DELIVERY zone - please call our office for the surcharge applicable - the charge varies from between £10 to £100 per crate, so it's important you contact our office first before making your purchase

AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PO30-41, TD AND ZE

We appreciate this may be an oversight and if this has not been budgeted for we can, of course, cancel the transaction. Either way, when we speak we can agree the best course of action

Thanks in advance

Free zone : Standard delivery is FREE to most areas and normally be less than 5 working days (nominal 5-7 working days)  (M-F, between 8am to 5.30pm) once the order is paid (cleared funds). If you require a faster delivery service please contact our office and we can advise options available for your area.

Outside free zone:  The following areas are outside the FREE DELIVERY zone - please call our office for the surcharge applicable - the charge varies from between £10 to £100 per crate, so its important you contact our office first before making your purchase

AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PO30-41, TD AND ZE

Method :

Deliveries are made by a 3rd party transport company using a tail-lift and hand-operated pump truck NOT by a vehicle with a crane.

Deliveries can only be to the kerb-side or a driveway if circumstances allow. The lorry is typically 30ft long (approx size of a large fire engine).

We cannot off-load onto gravel or loose areas, steep slopes or soil areas.


We have put together a checklist to make your purchase  online as smooth as possible - with stone being a natural product and heavy item, we hope this helps.

  • Please ensure you order a minimum of 10 to 15% more to cover wastage and the few breaks that could occur in transit and installation - this is very normal with natural stone.
  • Check your delivery postcode to see if you are in the FREE delivery area - see our SHIPPING section for areas not covered and get in touch for a quote.
  • Delivery is between Monday to Friday, 8am to 5.30pm and must be signed for.
  • We will provide the delivery company your number so they can book delivery with you directly, they will typically call you the day after we dispatch your order. It is important we have your correct contact number(s). If you have not been called within 48hrs of your order being dispatched please contact our office so we can assist you.
  • Check the DELIVERY METHOD section so you know how delivery is made (tail-lift, kerb-side)
  • Receiving your order - please sign the paperwork with the phrase "UNCHECKED FOR DAMAGES". We cannot pursue any claims if the paperwork is not marked as such.
  • Breakages - every effort is taken to ensure the stone arrives undamaged, with it being a natural product breakages can occur and therefore the first 4% of the order is not covered. If it is greater than this level please email detailed pictures evidencing the scale of the damage within 48hrs of receipt and will will refund on the meterage. Replacements are not sent unless the nature of the damage is excessive, typically this would be 30% (i.e. due to crate being dropped, mechanical impact etc.) 
  • Returns and refunds - please refer to the full policy here - Returns & Refunds

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